Return and Refund Policy
Returns:
You may return any unused, unopened, or defective item within 30 days of receiving it.
To initiate a return, please contact our Customer Service team at support@ruhang.com.cn to obtain a Return Authorization (RA) number.
Please ensure that the item is returned in its original packaging and condition, including all accessories and documentation.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and applied to the original method of payment within 7 days.
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.
Refunds:
Refunds will be issued for the full purchase price of the item(s) returned, excluding any shipping fees, taxes, or additional charges.
If you are approved for a refund, please allow 7 days for the funds to be credited back to your account.
Refunds may be subject to processing fees or restocking fees, which will be deducted from the refund amount as applicable.
Exchanges:
If you wish to exchange an item for a different size, color, or model, please contact our Customer Service team to arrange for an exchange.
Exchanges are subject to availability and must be of equal or lesser value than the original item purchased.
Any price differences between the exchanged items will be refunded or charged accordingly.
Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please contact our Customer Service team immediately for assistance.
We may require photographic evidence of the damage or defect to process your claim efficiently.
Depending on the nature of the issue, we will offer a replacement, exchange, or refund for the affected item.
Non-Returnable Items:
Certain items are not eligible for return or refund, including but not limited to:
Customized or personalized products
Clearance or final sale items
Perishable goods
Gift cards or downloadable software
Cancellation Policy:
Orders may be cancelled within 24 hours of placement, provided that the order has not already been processed or shipped.
To cancel an order, please contact our Customer Service team as soon as possible with your order details.
Exceptions:
Our Return and Refund Policy may be subject to change or modification at any time without prior notice.
Any exceptions to this policy will be communicated clearly at the time of purchase or as necessary.
By making a purchase from ruhang, you agree to abide by the terms and conditions outlined in this Return and Refund Policy. If you have any questions or concerns regarding your purchase or this policy, please don't hesitate to contact us for assistance. Thank you for choosing ruhang!
You may return any unused, unopened, or defective item within 30 days of receiving it.
To initiate a return, please contact our Customer Service team at support@ruhang.com.cn to obtain a Return Authorization (RA) number.
Please ensure that the item is returned in its original packaging and condition, including all accessories and documentation.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and applied to the original method of payment within 7 days.
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.
Refunds:
Refunds will be issued for the full purchase price of the item(s) returned, excluding any shipping fees, taxes, or additional charges.
If you are approved for a refund, please allow 7 days for the funds to be credited back to your account.
Refunds may be subject to processing fees or restocking fees, which will be deducted from the refund amount as applicable.
Exchanges:
If you wish to exchange an item for a different size, color, or model, please contact our Customer Service team to arrange for an exchange.
Exchanges are subject to availability and must be of equal or lesser value than the original item purchased.
Any price differences between the exchanged items will be refunded or charged accordingly.
Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please contact our Customer Service team immediately for assistance.
We may require photographic evidence of the damage or defect to process your claim efficiently.
Depending on the nature of the issue, we will offer a replacement, exchange, or refund for the affected item.
Non-Returnable Items:
Certain items are not eligible for return or refund, including but not limited to:
Customized or personalized products
Clearance or final sale items
Perishable goods
Gift cards or downloadable software
Cancellation Policy:
Orders may be cancelled within 24 hours of placement, provided that the order has not already been processed or shipped.
To cancel an order, please contact our Customer Service team as soon as possible with your order details.
Exceptions:
Our Return and Refund Policy may be subject to change or modification at any time without prior notice.
Any exceptions to this policy will be communicated clearly at the time of purchase or as necessary.
By making a purchase from ruhang, you agree to abide by the terms and conditions outlined in this Return and Refund Policy. If you have any questions or concerns regarding your purchase or this policy, please don't hesitate to contact us for assistance. Thank you for choosing ruhang!